Frequently Asked Questions
Our customers are the center of our business, and we strive to ensure purity of our products.
Orders & Payments
Our delivery times nationwide are 3-5 days after your order has been confirmed. Orders within Islamabad can arrive within 1-2 days after your order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.
We are really sorry for this delay and that your package has not been delivered to you on time.
Please reach out to us at support@northnaturals.com
Yes, you can change or cancel your order in 3 hours after the order completion. Please write to us at support@northnaturals.com or call/WhatsApp at +92 327 8859969
If you experience any difficulty placing an order, please contact us at support@northnaturals.com or call or WhatsApp us at +92 327 8859969. Our lines are open Monday through Saturday from 10 am to 6:00 pm. Please note that if you e-mail or WhatsApp us outside working hours, we endeavor to get back to you within 24 hours.
If you have received a damaged, or defected product, you can write to us at support@northnaturals.com and our customer service representative will facilitate you in the best way possible. Please make sure to contact our team within 48 hours after receiving your order. Complaints made after 48 hours will not be facilitated.
You can pay online through any bank. Our online payment method is secured. We also offer cash on delivery.
North Naturals follow strict customer data security policy through end-to-end data encryption.
You can write to us at support@northnaturals.com or call/ Whatsapp us at +92 327 8859969 and our customer service representative will facilitate you in the best way possible.
Yes our product prices are inclusive of tax
We do not share or sell any information you submit to the North Naturals.
Shipping & Returns
We do ship globally. You can place your order at www.northnaturals.com and contact us at support@northnaturals.com for further information about shipping rates.
Once an order is placed, we cannot make any changes as we have a very quick turnaround time to get your order to you as fast as possible. So please ensure that you double check your details when entering them at checkout.
or else inform us on call/ WhatsApp +92 327 8859969 ASAP
Our customers are the center of our business, and we strive to ensure purity of our products. For details on our refunds & exchanges policy, please visit here
We offer free delivery all across Pakistan.
Our customers are the center of our business, and we strive to ensure purity of our products. For details on exchanges policy, please visit here
Once you place an order with us, you will receive tracking email updates as soon as your parcel is dispatched from our end, and a tracking number to easily follow the journey of your package.
If you have any questions or concerns about your order, don’t hesitate to reach out at support@northnaturals.com
Our products are made in Chitral, Pakistan, and our products are shipped from our Islamabad warehouse.
Product Queries
Our company is a registered entity in SECP and most of our products are certified from DRAP (drug regulatory authority of Pakistan )
Essential oils are not generally recommended for children due to possible skin reaction and respiratory issues.
Our product line comes from wild collection, a step ahead of organic, grown in natural environment away from chemicals, herbicides and pesticides.
Yes, but as per the instructions mentioned on the box.
Our essential oils are extracted through steam and hydro distillation. Himalayan cider oil, juniper berry oil, pine oil and artemisia oil are extracted through steam distillation, while fixed oils including sea buckthorn, apricot oil and onion oil are extracted through cold press methods.
Since it is a dietary supplement, these soft gels are completely okay for oral intake.
Both products are slightly similar but it depends on what you want to use them for.
Our facial serum doesn't leave a very oily effect on the skin because it gets absorbed after some time, leaving your skin nicely hydrated.
Yes, you can use both of them together. However, it is advised to wait for an hour before applying one serum after another.
Our anti-aging serum is designed to be lightweight and non-greasy, providing nourishment without leaving a heavy residue. It's easily absorbed into the skin and can be washed off effortlessly.
When beginning, we recommend a starter dose of 2 capsules daily for 3 months. Afterward, a maintenance dose of 1 capsule daily is advised for at least 1 year.
Himalayan Cedarwood oil can be beneficial for asthma, bronchitis, and chest congestion. For relief, add 2-3 drops of Himalayan Cedarwood oil to hot water for steam inhalation, or use it in a diffuser. Before bedtime, you can also apply 2 drops of diluted Cedarwood oil to your chest and throat for added comfort and relief.
Please note that if you have severe asthma, it's important to consult a medical professional for proper guidance and treatment.
Our products are sourced and produced organically and naturally, containing no known side effects. They are safe for use.
Certainly, our Anti-aging serum is designed with your concerns in mind. It is formulated to be non-comedogenic, which means it won't clog your pores. This makes it a suitable choice for acne-prone skin, allowing you to enjoy the benefits of the serum without worrying about exacerbating breakouts.
Our facial serum blends Sea Buckthorn, Seed Oil and Rosehip Oil, both rich in skin-friendly compounds like beta-carotene, lycopene, and vitamin E. These elements can lighten dark spots, enhance complexion and promote an even skin tone.
Omega-7 can be beneficial for a wide range of individuals seeking various health improvements. Furthermore, There is no age limit Anyone can consume this product.
Our Sea Buckthorn Oil softgels don't require a doctor's prescription. However, if you're pregnant or breastfeeding, it's advisable to consult your doctor before usage.
People with nut allergies should be cautious and consult a healthcare professional before using apricot oil.
Cold-pressed, food-grade apricot oil can be used for culinary purposes and ingested in moderation. Ensure you're using a high-quality, food-grade oil.
Apricot oil is typically obtained through cold-pressing the kernels of ripe apricots. Cold-pressing helps retain the oil's natural properties.
People with certain medical conditions or allergies should consult a healthcare professional before using sea buckthorn oil.
Sea buckthorn oil can be extracted through various methods, including cold-pressing the berries or seeds. The oil is then separated from the pulp and other components.
Yes, sea buckthorn oil can be ingested as a dietary supplement. However, consult with a healthcare professional before using it internally.
Individuals with certain medical conditions, such as epilepsy, should avoid using artemisia oil. Consult a healthcare professional before use.
Ingesting essential oils, including artemisia oil, is generally not recommended without guidance from a qualified aromatherapist or healthcare professional.
Artemisia oil is typically extracted through steam distillation. Steam is passed through the leaves, stems, or flowers of the Artemisia plant, carrying the aromatic compounds. The steam and essential oil are then condensed and separated.
Pine oil is typically obtained through steam distillation. Steam is passed through the pine needles or other plant parts, carrying the aromatic compounds. The steam and essential oil are then condensed and separated.
Pine oil should be diluted with a suitable carrier oil before applying to the skin. A common dilution ratio is 1-2% essential oil to carrier oil.
Pine oil should be used cautiously by individuals with sensitive skin, allergies, or specific health conditions. Always consult a healthcare professional before use.
Juniper berry oil is usually obtained through steam distillation. Steam is passed through the crushed berries, releasing their aromatic compounds. The steam and essential oil are then condensed and separated.
In general, ingesting essential oils is not recommended without proper guidance from a qualified aromatherapist or healthcare professional. Juniper berry oil should not be ingested without such guidance
Juniper berry oil should be used with caution by individuals with kidney problems, high blood pressure, or other medical conditions. It's advisable to consult a healthcare professional before using the oil.
Yes, our products are cruelty-free and not tested on animals.
Yes, you can incorporate this serum into your existing skincare routine. Use it after cleansing and before applying moisturizer and sunscreen.
Yes, our Anti-Aging Serum is suitable for all skin types, including sensitive skin
This serum contains natural ingredients, but it's always a good idea to perform a patch test first to ensure it's suitable for your skin type. If you have specific concerns, consult with a dermatologist
Results may vary, but with consistent use, you may notice improvements in skin texture and brightness within a few weeks to a couple of months.
Yes, this serum can be used as part of your skincare routine before applying makeup. Allow it to absorb into your skin before applying any makeup products.
Yes, you can use this serum daily for best results. Apply a small amount to your hair and style as usual.
No, when used in moderation, this serum should not make your hair greasy. Start with a small amount and adjust as needed.
Yes, this serum is suitable for all hair types, including straight, curly, and wavy hair.