Frequently Asked Questions
Our customers are the center of our business, and we strive to ensure purity of our products.
Product FAQs
Shipping & Order
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Are your products organic?
All hair care, skin care, healing & therapy, body care, and herbal supplement products available at North Naturals are organic and free of harmful chemicals, ingredients, and artificial procedures. You can visit our ‘free from Ingredients’ for details on ingredients & chemicals we avoid.
What are the key ingredients in your products?
North Naturals offers a diverse range of organic beauty products, healing & therapy, and herbal supplements. Each product is diligently crafted with unique ingredients. The key ingredients are different in every product. You can check our products and their key ingredients, which are available online on our website.
Are your product ingredients safe to use?
North Naturals is a Pakistani brand providing a diverse range of products, including hair care, skincare, body care, healing & therapy, and herbal supplements. We are an organic natural wellness brand, using sustainably sourced plant-based ingredients from the Himalayas and HinduKush foothills in Pakistan. Our ingredients are safe to use.
However, read the product labels for complete ingredient details. Furthermore, it is professionally advised to practice patch testing.
Are your skin care products safe for sensitive skin?
Absolutely! All products available at North Naturals are luxuriously crafted with sustainably sourced ingredients and free from any chemicals, and harmful procedures. Therefore, our skincare is safe to use on all types of skin, including sensitive skin. Moreover, it is professionally advised to do a patch test before applying the product for safety purposes.
Do your products contain any artificial fragrances, colors, or dyes?
No, North Natural organic products are absolutely free from anything artificial. The exclusion applies to all artificial colors, fragrances, and other chemicals. You can check out product safety details available in all product details, on our website.
Are the North Natural products tested on animals?
No. As a cruelty-free organic brand in Pakistan, that offers hair and skin care, herbal supplements, and healing and therapy products, we have not tested any of our products on any animal.
Are your products vegan and cruelty-free?
All the products by North Naturals are vegan, and cruelty-free.
Do your products expire? What is the proposed shelf-life of your products?
Please check the labels of products for relevant details.
Can I use North Naturals products during breastfeeding and pregnancy?
All the products are organically designed by North Naturals in Pakistan, include sustainably sourced ingredients, and are free of harmful elements. Still, it is professionally advised to consult your gynecologist if you are breastfeeding or pregnant for safety purposes
Are your products suitable for children?
We at North Naturals do not sell products for children. Moreover, wellness products, including skin care, hair care, body care, and herbal supplements, are suitable for adults due to their use of wild botanical extractions.
Do your products contain gluten or any other allergens?
North Naturals products are gluten-free. For specific information, you can check out the key ingredients in the product details.
How to store your products to maintain their quality?
Since all the products from North Naturals are organic, sustainably sourced, and crafted with the traditional wisdom of the Himalaya and Hindukush range in Pakistan, they are robust to maintain their quality. All you have to do is to — keep them capped, in dry places, and away from direct sunlight.
Can we use your products for internal usage?
Check out the product details on the website. The relevant information is also available on the labels of your product.
How your essential oils are organically extracted?
Naturals follows all the natural, chemical & artificial process-free methods for extraction. Essential oils like Himalayan Cedarwood Oil, Juniper Berry Oil, Pine oil, and Artemisia oil are obtained with steam distillation. Whereas, for the extraction of fixed oils, like Sea Buckthorn, Apricot Kernel Oil, and Onion Oil, we follow cold press methods.
Are Omega 7 Sea Buckthorn Capsules easy on the stomach?
Since the Omega 7 Sea Buckthorn Softgel capsules are herbal supplements and a dietary product hence they are suitable for oral intake. Furthermore, they are easy to digest. However, it is professionally advised to see product labels before using and consult your doctor for more personalized advice.
Does your facial oil make skin oily?
North Naturals facial oils are to make skin more radial, and glowing. Hence, we have incorporated light, easy-to-absorb carrier oils in these products. These oils will be absorbed into your skin without blocking your pores. However, for safety purposes, it is advised to do a patch test before applying for the first time.
Can I apply your hair & skincare products daily?
All products have the best ways to be applied for the best results. You can check the product pages to get the best way to use the hair & skincare products.
For How long should I wait to see the product results?
It depends on your use. Typically, if you apply our products more frequently (daily) you will see visible differences quickly. Usually, it takes a few applications before you can feel the actual results.
Do you ship globally?
Yes, North Naturals is a Pakistani brand that offers global shipment options for our international clients. You can place your order online on our website. You can also contact us through support@northnaturals.com
How do I change the details of my order?
Please ensure to enter correct credentials and address details before order placement because no details are editable once your order is confirmed. It is best to double-check your details before proceeding with your order. Still, if you face this issue you can contact us through WhatsApp at +92 327 8859969 ASAP.
How do I return a product?
North Naturals believes in respect and sustaining relationships. For North Naturals, clients come first. We are sorry to see you return our products. However, for returns & refunds, please visit the policy.
Do you offer exchange?
North Naturals is a strong believer in fair dealing. We have an exchange policy. You can find details here.
What are the delivery charges?
North Naturals offers free delivery across Pakistan on orders above Rs 3500.
What payment methods, customers can use for order processing?
You can pay online through any bank. Our online payment method is secure. We also offer cash on delivery.
Is your online payment method secure?
North Naturals follows a strict customer data security policy through end-to-end data encryption.
Is my information safe with you?
North Naturals does not compromise privacy at any cost. The data you share with us is secure and your information is in safe hands.
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